Describe a bad service you received in a restaurant/shop

1. How do most people respond to bad services?

2. Do you think services are better now than in the past?

3. What kind of bad service do people experience?

4. Why do some people choose to remain silent when they receive bad services?

5. Who should be responsible for bad services?

6. As a boss, what would you do to prevent bad service?

7. Does providing good employee training always lead to good customer service?

8. Why are some people often dissatisfied with customer service?

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