Describe a problem you had while shopping online or in a store

1. What kind of customer service do you think is good?

2. What are the differences between shopping online and in-store?

3. What problems do customers often have while shopping?

4. What do you think customers should do when there are problems with products bought online?

5. Can customer complaints help improve product quality?

6. What do you think of people complaining when they buy poor quality goods at a low price?

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