Describe an occasion when you heard someone complaining about something in a restaurant/store or other business places
1. How do companies train their staff to deal with complaints?
2. What do people usually complain about?
3. How do most people complain, in writing or by other methods?
4. How do people often respond to poor customer service?
5. How would you react if you received poor customer service at a restaurant?
6. Who are more likely to make complaints, older people or younger people?
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