Problem: Why do some people choose to remain silent when they receive poor service? Analysis: The social and cultural background may influence individual behavior, with some cultures encouraging avoidance of public conflict. Some people believe that providing feedback will not bring about any substantial changes. Some individuals may simply want to quickly end the unpleasant experience and avoid further argument.

問題：為什麼有些人在收到糟糕的服務時選擇保持沉默？ 解析： 社會文化背景可能影響個體的行為，有的文化鼓勵避免公開衝突。 有些人認為即便反饋也不會帶來實質性改變。 一部分人可能只是想快速結束不愉快的經驗，不願進一步爭執。