Problem: Why do some people choose to remain silent when they receive poor service? Analysis: The social and cultural background may influence individual behavior, with some cultures encouraging avoidance of public conflict. Some people believe that providing feedback will not bring about any substantial changes. Some individuals may simply want to quickly end the unpleasant experience and avoid further argument.

Problem: Why do some people choose to remain silent when they receive poor service? Analysis: The social and cultural background may influence individual behavior, with some cultures encouraging avoidance of public conflict. Some people believe that providing feedback will not bring about any substantial changes. Some individuals may simply want to quickly end the unpleasant experience and avoid further argument.