7 分範例
問題: What kind of bad service do people experience?
思路 1
Environmental and service issues
環境和服務問題
考官答案
In customer-facing industries, we may encounter poor service, with restaurants being a common example. Service issues often arise when servers are rude or overwhelmed, leading to order mistakes. When trying a new restaurant, I suggest checking online reviews for insights into their service quality, allowing you to prepare or explore other options.
在面對客戶的行業中,我們可能會遇到服務不佳的情況,餐廳就是一個常見例子。服務問題通常出現在服務員粗魯或忙亂時,導致訂單錯誤。當嘗試新餐廳時,我建議查看網上評論以獲得關於他們服務質量的見解,讓您可以做好準備或者探索其他選擇。
思路 2
Quality Issues
品質問題
考官答案
Bad service often comes in the form of poor product quality. Sometimes, what you get isn't what was advertised, which is really disappointing. Another common issue is when services aren’t delivered as promised. You expect one thing but get something completely different.
服務不良通常以產品質量不佳的形式出現。 有時,您得到的並非廣告中所宣傳的,這真的令人失望。 另一個常見問題是服務未如承諾一樣提供。 你期望一件事情,但最後得到完全不同的東西。
思路 3
Misrepresentation and False Advertising
虛假陳述和虛假廣告
考官答案
Bad service can include misleading descriptions about products. It's when you buy something thinking it's going to be great, but it's not what was described. Also, sometimes companies make false promises or exaggerate what their product can do, which is really frustrating.
服務不良可能包括有關產品的誤導性描述。當您購買某物,以為它會很好,但實際上並非如描述時,就會遇到這種情況。有時公司會做出虛假承諾,或者誇大其產品的功能,這確實令人沮喪。