I think a lot of people don't say anything at the time. If they go to a restaurant, for example, and the service is bad, or the food is cold, whatever, I think a lot of people just accept it and stay schtum. They want to avoid conflict in any way they can. But, once they leave the restaurant, they are probably straight onto their phones and writing a scathing review on the internet about them, and this is more damaging than kicking up a fuss in the actual restaurant.
我認為很多人在當時不會說什麼。例如,如果他們去餐廳,服務不好,食物冷,等等,我認為很多人只是默默忍受。他們想盡可能避免衝突。但是,一旦他們離開餐廳,他們可能立刻拿起手機,在網上寫下對他們的嚴厲評論,這比在實際餐廳裡大吵大鬧更具破壞性。