The most important rule we have at my company is to be polite to our customers no matter what.
I work for a large interior design and building company, which means that we deal with clients ranging from the representatives of other large companies, right down to individuals who want their own houses refurbished. Although I am a white-collar worker, there are people with all kinds of jobs working with us. However, the company founder insists that all staff, no matter what business function they work in, attend regular training on customer service. This is to ensure that we treat our customers with respect at all times, even when their expectations might seem unrealistic or they are dissatisfied with our service.
Although people don't often break this rule, I have heard of a few incidents where customers have complained about poor service. When this happens, the founder of the company gets personally involved and makes a big effort to smooth things over. The employee responsible is usually fired, or at least loses their bonus for the year.
Even though this rule may seem a bit harsh at times, I think it is really important for the continued success of our company, and has been a key part of making it what it is today. I also believe that politeness is important in all areas of life generally, so I support the company founder's insistence on it. Overall, I'm really glad we have this rule, and I think everyone should follow it!
我們公司最重要的規則是無論如何都要對客戶有禮貌。
我在一家大型室內設計和建築公司工作,這意味著我們與從其他大公司代表到想要翻新自己房屋的個人客戶打交道。儘管我是一名白領工作者,但和我們一起工作的人有各種各樣的工作。然而,公司創始人堅持,所有員工無論從事何種業務功能,都必須接受定期的客戶服務培訓。這是為了確保我們始終尊重我們的客戶,即使他們的期望可能看起來不切實際或對我們的服務感到不滿。
盡管人們很少違反這條規則,但我聽說過一些顧客投訴服務不好的事件。當這種情況發生時,公司創始人會親自介入,並竭盡全力解決問題。負責的員工通常會被解雇,或者至少會失去這一年的獎金。
盡管這個規則有時可能看起來有點嚴厲,但我認為這對我們公司持續成功非常重要,也是使它成為今天的樣子的關鍵部分。我也相信禮貌在生活的各個方面都很重要,所以我支持公司創始人對此的堅持。總的來說,我很高興我們有這個規則,我認為每個人都應該遵守!