A complaint at a restaurant Who you complained to I'm going to talk about a time I had to complain at a restaurant. I spoke directly to the manager because I felt the issue needed immediate attention. What you complained about The complaint was about the service we received, which was unusually slow and inattentive. We had been waiting for over an hour for our main courses to arrive, and our waiter seemed to have forgotten about us after taking our orders. How easy it was to complain It was relatively easy to complain, as the manager was very approachable and seemed genuinely interested in ensuring that customers had a good experience at the restaurant. I simply flagged him down and explained the situation calmly. Explain why you were pleased with the result of the complaint I was pleased with the result because the manager was very apologetic and took immediate action to rectify the situation. He explained that there had been a mix-up in the kitchen with our order. To make up for the inconvenience, he offered us a complimentary dessert and a discount on the meal. Additionally, he assured us that he would personally oversee our service for the rest of the evening. The rest of the night went smoothly, and the gestures made by the manager showed a commitment to customer satisfaction, which I greatly appreciated. It turned what could have been a disappointing evening into a memorable dining experience.

回答有效地使用過去式來敘述事件，保持一致性，這對於故事情節的清晰度至關重要。例如，“我不得不抱怨”，“我們一直在等待”，“他給了我們”。這有助於清楚地設定事件的時間軸。使用像“could”和“would”這樣的情態動詞有效地表達可能性和假設情況，增強了對所採取行動及其潛在影響的解釋，如“這可能是一個令人失望的晚上”。回應從情況到解決方案的清晰、邏輯進展結構化，使用連接詞詞組，如“為彌補不便”，有助於使敘述易於跟隨和理解。