1. Begin by identifying the person or organization to whom you made the complaint. This could be a customer service representative, a manager, or a company. 2. Clearly describe the issue you complained about, ensuring to detail what specifically was unsatisfactory or did not meet your expectations. 3. Discuss the process of making the complaint, including whether it was straightforward or complicated, and what steps you had to take. 4. Conclude by explaining why you were satisfied with the outcome of the complaint, focusing on how the issue was resolved and what made the resolution satisfactory.

1. 開始時要確認您向哪個人或組織投訴。這可能是客戶服務代表、經理或公司。 2. 清楚描述您投訴的問題，確保詳細說明哪些具體地方令您不滿意或未達到期望。 3. 討論投訴的過程，包括它是否簡單或複雜，以及您需要採取哪些步驟。 4. 總結時解釋為什麼您對投訴的結果感到滿意，著重於問題如何被解決以及甚麼讓解決方案令人滿意。