1.When answering this question, you can discuss how customer complaints can provide valuable feedback for companies. These complaints can highlight issues or defects in a product that the company may not have been aware of, allowing them to make necessary improvements. 2.You can also mention that addressing customer complaints effectively can lead to increased customer satisfaction and loyalty, as it shows that the company values customer input and is committed to quality improvement.

1. 在回答這個問題時，你可以討論客戶投訴如何為公司提供有價值的反饋。這些投訴能夠突顯產品中公司可能未曾察覺的問題或缺陷，使他們能夠進行必要的改進。 2. 你也可以提到，妥善處理客戶投訴可以提升客戶滿意度和忠誠度，因為這表明公司重視客戶意見並致力於品質改進。