1.When answering this question, you can discuss the steps customers should take to address issues with online purchases. This can include contacting the seller or customer service to report the problem and request a resolution, such as a refund, replacement, or repair. 2.You can also mention the importance of keeping records of the transaction and communication, as well as understanding the return and refund policies of the online store. Additionally, you might discuss the role of consumer protection laws and how they can assist customers in resolving disputes.

1. 回答這個問題時，你可以討論顧客應採取的步驟來解決網上購物的問題。這可以包括聯繫賣家或客服報告問題並要求解決方案，例如退款、更換或維修。 2. 你也可以提到保存交易和溝通記錄的重要性，以及了解網店的退貨和退款政策。此外，你還可以討論消費者保護法的作用，以及它們如何幫助顧客解決糾紛。