7 分範例
問題: What kind of customer service do you think is good?
思路 1
Attentive and Responsive
專注且反應迅速
考官答案
Good customer service should be attentive and responsive. This means quickly addressing any questions or problems customers have. It's important to listen to what customers need and offer solutions that fit their preferences. Also, following up to make sure they're happy with the service is key. Being available through different channels like phone, email, or chat makes it easier for customers to reach out whenever they need help.
良好的客戶服務應該是細心且反應迅速的。這意味著要快速處理客戶提出的任何問題或疑問。傾聽客戶的需求並提供符合其偏好的解決方案非常重要。此外,跟進以確保他們對服務感到滿意也是關鍵。透過電話、電子郵件或聊天等不同管道提供服務,使客戶在需要幫助時更容易聯繫到我們。
思路 2
Friendly and Courteous
友善且有禮貌
考官答案
I think good customer service is friendly and courteous. It starts with greeting customers warmly and using polite language. Showing empathy and understanding when customers have issues is important. Even when things get tough, maintaining a positive attitude helps. Building a good relationship with customers makes them feel valued and appreciated.
我認為良好的客戶服務應該是友善且有禮貌的。它始於熱情地迎接顧客並使用禮貌的語言。當顧客遇到問題時,展現同理心和理解非常重要。即使情況變得困難,保持積極的態度也有助於改善。與顧客建立良好的關係讓他們感到被重視和感激。
思路 3
Knowledgeable and Efficient
博學且高效
考官答案
Good customer service should be knowledgeable and efficient. This means having a strong understanding of the products or services offered. Providing clear and accurate information is important. Solving problems quickly and offering practical solutions make a big difference. It's also important for customer service representatives to keep updating their skills to provide better service.
良好的客戶服務應該是知識豐富且高效的。這意味著對所提供的產品或服務有深入的了解。提供清晰且準確的信息很重要。迅速解決問題並提供實用的解決方案會帶來很大差別。客戶服務代表持續更新技能以提供更好的服務也同樣重要。