1.When describing a problem you had while shopping, clearly state what you intended to buy and the context of the shopping experience, whether it was online or in a physical store. 2.Explain the specific problem you encountered, such as delivery issues, product defects, or customer service problems. 3.Share your feelings about the experience, including any frustration, disappointment, or lessons learned, and how you resolved or coped with the issue.

1. 當描述您在購物時遇到的問題時，請明確說明您打算購買的商品以及購物的情境，無論是線上還是實體店面。 2. 解釋您遇到的具體問題，例如配送問題、產品瑕疵或客服問題。 3. 分享您對該經驗的感受，包括任何挫折、失望或學到的教訓，以及您如何解決或應對這個問題。