7 分範例
問題: How can we stop an argument from escalating into a fight?
思路 1
Stay Calm and Listen
保持冷靜並傾聽
考官答案
To prevent an argument from turning into a fight, it's important to stay calm and listen. Taking deep breaths can help keep you composed. It's crucial to listen actively to understand the other person's point of view. Avoid interrupting or raising your voice, as this can make things worse. Acknowledging their feelings and showing empathy can also help de-escalate the situation.
為了防止爭論演變成打鬥,保持冷靜和傾聽是很重要的。深呼吸能幫助你保持冷靜。積極傾聽以理解對方的觀點是至關重要的。避免打斷或提高音量,因為這可能會使情況變得更糟。承認他們的感受並表現出同理心也能幫助緩解情況。
思路 2
Use Effective Communication
使用有效的溝通
考官答案
Using effective communication is key to stopping an argument from escalating. It's helpful to use "I" statements to express your feelings without blaming the other person. Focus on the issue at hand rather than attacking the person. Avoid using accusatory language, and instead, try to find common ground and compromise. Asking open-ended questions can also encourage a more constructive dialogue.
有效的溝通是防止爭論升級的關鍵。使用「我」陳述來表達你的感受而不責怪對方是很有幫助的。專注於當前的問題,而不是攻擊對方。避免使用指責的語言,取而代之的是,試著找到共同點和妥協。提出開放式問題也可以促進更具建設性的對話。
思路 3
Take a Break if Needed
如果需要,休息一下。
考官答案
Sometimes, taking a break can help prevent an argument from escalating. Suggest pausing the discussion to cool down and gather your thoughts. Agree on a time to revisit the conversation. During the break, reflect on the situation and engage in a calming activity, like walking or listening to music. This can help you return to the conversation with a clearer mindset.
有時候,暫時休息可以幫助防止爭執升級。建議暫停討論,冷靜下來,整理自己的思緒。雙方同意一個時間重新回到話題。在休息期間,反思情況並參加一些放鬆的活動,例如散步或聽音樂。這可以幫助你以更清晰的心態回到討論中。
思路 4
Involve a Mediator
涉及調解人
考官答案
If an argument continues to escalate, involving a mediator can be helpful. A neutral third party can facilitate communication and understanding between both parties. It's important that both parties agree to the mediator's involvement and follow their guidelines for resolving the conflict. The focus should be on finding a mutually acceptable solution.
如果爭論持續升級,涉及調解人可能會有所幫助。一位中立的第三方可以促進雙方之間的溝通和理解。重要的是雙方都同意調解人的介入,並遵循他們解決衝突的指導方針。重點應放在尋找雙方都能接受的解決方案上。