7 分範例
問題: Why do customers like to receive free gifts from companies?
思路 1
Perceived Value
感知價值
考官答案
Customers like free gifts because they feel they're getting more for their money. When they receive something extra, it makes the purchase feel like a better deal. It's like getting a bonus, and people love the idea of getting something without paying for it. This perceived value makes them feel smart about their purchase.
顧客喜歡免費贈品,因為他們感覺自己花的錢變得更有價值。當他們獲得額外的東西時,這讓購買感覺像是一個更好的交易。這就像獲得獎金,人們喜歡免費得到東西的想法。這種感知的價值讓他們對自己的購買感到聰明。
思路 2
Positive Brand Experience
正面品牌體驗
考官答案
Free gifts can make customers feel good about a brand. When they receive a gift, it leaves a positive impression and makes them more satisfied with their purchase. This can lead to increased loyalty, as customers are more likely to return to a brand that offers them a pleasant shopping experience. It makes shopping more enjoyable and memorable.
免費贈品可以讓顧客對品牌產生良好的感覺。當他們收到禮物時,會留下正面的印象,並使他們對購買感到更加滿意。這可以促進忠誠度的提高,因為顧客更有可能回到提供愉快購物體驗的品牌。這讓購物變得更加愉悅和難忘。
思路 3
Curiosity and Novelty
好奇心與新奇性
考官答案
People are curious by nature, and free gifts tap into that curiosity. They often introduce customers to new products they might not try otherwise. The excitement of receiving something unexpected can be thrilling. It gives customers a chance to discover new products or brands, which might become their new favorites.
人們天生好奇,而免費贈品正好利用了這種好奇心。它們經常向顧客介紹他們可能不會嘗試的新產品。意外收到某件物品的興奮感可能是令人振奮的。這讓顧客有機會發現新產品或品牌,這些可能會成為他們的新寵。