Some companies focus on customer satisfaction because it helps them in the long run. When customers are happy, they are more likely to come back and buy more. This loyalty means steady income for the company. Also, satisfied customers often tell their friends and family, which brings in new customers. If customers are happy, they are less likely to switch to other companies, helping to build a strong brand reputation.
一些公司專注於顧客滿意度,因為這對其長期發展有幫助。當顧客高興時,他們更有可能回來購買更多。這種忠誠意味著穩定的收入對於公司來說。此外,滿意的顧客通常會告訴他們的朋友和家人,這樣會帶來新的顧客。如果顧客滿意,他們就不太可能轉向其他公司,幫助建立強大的品牌聲譽。