Companies should react quickly when customers have difficulties to ensure customer satisfaction. When customers feel valued and heard, they are more likely to trust the company and stay loyal. Quick resolutions can turn a bad experience into a good one, making customers more likely to come back and even recommend the company to others. This helps in building a positive relationship with the customers.
公司應該迅速反應,當客戶遇到困難時,以確保客戶滿意度。當客戶感受到被重視和被傾聽時,他們更可能信任公司並保持忠誠。快速的解決方案可以將不好的體驗轉變為好的體驗,使客戶更有可能回來,甚至向其他人推薦該公司。這有助於與客戶建立正面關係。