7 分范例
问题: As a boss, what would you do to prevent bad service?
思路 1
Effective Communication
有效沟通
考官答案
I believe that when employees deliver subpar service, it often indicates underlying issues. Typically, these issues are not with the customers but with the company they work for. Therefore, it's crucial to prevent these problems from arising in the first place. One approach is to listen to the concerns of the staff and address any grievances they may have. Occasionally, this may not be feasible, or there could be a problematic team member. In such cases, removing the problematic employee is necessary to prevent poor service from becoming the standard.
我认为，当员工提供劣质服务时，通常表示存在潜在问题。通常，这些问题与顾客无关，而是与他们所在的公司有关。因此，最重要的是预防这些问题的发生。一种方法是倾听员工的担忧，并解决他们可能存在的不满。偶尔情况可能不可行，或者可能存在问题的团队成员。在这种情况下，清除问题员工是必要的，以防止劣质服务成为常态。
思路 2
Positive Work Environment
积极的工作环境
考官答案
As a boss, to avoid bad service, I'd focus on creating a customer-centric culture. This means training staff to always put customers first. Also, it's important to address employee burnout. A happy team means better service, so ensuring work-life balance is key.
作为老板，为了避免糟糕的服务，我会专注于创造以客户为中心的文化。这意味着训练员工始终把客户放在第一位。此外，解决员工的倦怠也很重要。一个快乐的团队意味着更好的服务，所以确保工作生活平衡是关键。