Problem: Why do some people choose to remain silent when they receive poor service? Analysis: The social and cultural background may influence individual behavior, with some cultures encouraging avoidance of public conflict. Some people believe that providing feedback will not bring about any substantial changes. Some individuals may simply want to quickly end the unpleasant experience and avoid further argument.

问题：为什么有些人在收到糟糕的服务时选择保持沉默？ 解析： 社会文化背景可能影响个体的行为，有的文化鼓励避免公开冲突。 有些人认为即便反馈也不会带来实质性改变。 一部分人可能只是想快速结束不愉快的经验，不愿进一步争执。