Yes, I think services are better now. With online reviews, companies are pushing to do better because they know customers can easily share their experiences. Plus, in this internet age, maintaining a good image is crucial, so businesses work hard to offer better services.

Unfortunately, that's not the case. Take shopping, for instance. Most large retailers generate their profits through their online stores due to their cost-effectiveness. If I purchase an item from a physical store and it's defective, I can simply return it to the store for an exchange or a refund. However, with online retailers, I might have to make a phone call and endure lengthy hold times before reaching a representative, which has become quite common. Emailing is often futile as well, as there may be no one to respond to.