I think a lot of people don't say anything at the time. If they go to a restaurant, for example, and the service is bad, or the food is cold, whatever, I think a lot of people just accept it and stay schtum. They want to avoid conflict in any way they can. But, once they leave the restaurant, they are probably straight onto their phones and writing a scathing review on the internet about them, and this is more damaging than kicking up a fuss in the actual restaurant.
我认为很多人当时什么都没说。例如,他们去餐馆吃饭,发现服务不好,或者食物冷掉了,我想很多人都会接受现实,保持沉默。他们想尽一切办法避免冲突。但是,一旦他们离开餐厅,他们很可能就会直接用手机在网上写下对餐厅的恶评,这比在餐厅里大吵大闹更具破坏性。