The most important rule we have at my company is to be polite to our customers no matter what.
I work for a large interior design and building company, which means that we deal with clients ranging from the representatives of other large companies, right down to individuals who want their own houses refurbished. Although I am a white-collar worker, there are people with all kinds of jobs working with us. However, the company founder insists that all staff, no matter what business function they work in, attend regular training on customer service. This is to ensure that we treat our customers with respect at all times, even when their expectations might seem unrealistic or they are dissatisfied with our service.
Although people don't often break this rule, I have heard of a few incidents where customers have complained about poor service. When this happens, the founder of the company gets personally involved and makes a big effort to smooth things over. The employee responsible is usually fired, or at least loses their bonus for the year.
Even though this rule may seem a bit harsh at times, I think it is really important for the continued success of our company, and has been a key part of making it what it is today. I also believe that politeness is important in all areas of life generally, so I support the company founder's insistence on it. Overall, I'm really glad we have this rule, and I think everyone should follow it!
在我的公司,最重要的一条原则就是无论如何都要对客户彬彬有礼。
我在一家大型室内设计和建筑公司工作,这意味着我们要与客户打交道,大到其他大公司的代表,小到想要翻新自己房子的个人。虽然我是一名白领,但在我们公司工作的人从事着各种各样的工作。不过,公司创始人坚持要求所有员工,无论从事什么工作,都要定期参加客户服务培训。这是为了确保我们在任何时候都尊重客户,即使客户的期望看起来不切实际,或者他们对我们的服务不满意。
虽然人们并不经常违反这一规则,但我还是听说过几起客户投诉服务不周的事件。发生这种情况时,公司创始人会亲自介入,花大力气平息事态。负有责任的员工通常会被解雇,或至少失去当年的奖金。
尽管这条规定有时看起来有些苛刻,但我认为它对公司的持续成功非常重要,也是公司取得今天成就的关键因素。我还认为,礼貌在生活中的方方面面都很重要,所以我支持公司创始人的坚持。总之,我很高兴我们有这样的规定,我认为每个人都应该遵守!