A complaint at a restaurant Who you complained to I'm going to talk about a time I had to complain at a restaurant. I spoke directly to the manager because I felt the issue needed immediate attention. What you complained about The complaint was about the service we received, which was unusually slow and inattentive. We had been waiting for over an hour for our main courses to arrive, and our waiter seemed to have forgotten about us after taking our orders. How easy it was to complain It was relatively easy to complain, as the manager was very approachable and seemed genuinely interested in ensuring that customers had a good experience at the restaurant. I simply flagged him down and explained the situation calmly. Explain why you were pleased with the result of the complaint I was pleased with the result because the manager was very apologetic and took immediate action to rectify the situation. He explained that there had been a mix-up in the kitchen with our order. To make up for the inconvenience, he offered us a complimentary dessert and a discount on the meal. Additionally, he assured us that he would personally oversee our service for the rest of the evening. The rest of the night went smoothly, and the gestures made by the manager showed a commitment to customer satisfaction, which I greatly appreciated. It turned what could have been a disappointing evening into a memorable dining experience.

这个答案有效地使用过去式叙述事件，保持了一贯性，这对于叙述清晰性至关重要。例如，“我不得不抱怨”，“我们一直在等待”，“他向我们提供了”。这有助于明确事件的时间线。使用诸如“可能”和“将会”这样的情态动词有效地表达可能性和假设情况，增强了行动及其潜在影响的解释，正如“那可能会是一个令人失望的晚上”。回答从情况到解决方案的结构清晰、逻辑性良好，并且使用连接短语，例如“为了弥补不便”，有助于使叙述容易理解和追随。