1.When answering this question, you can discuss the steps customers should take to address issues with online purchases. This can include contacting the seller or customer service to report the problem and request a resolution, such as a refund, replacement, or repair. 2.You can also mention the importance of keeping records of the transaction and communication, as well as understanding the return and refund policies of the online store. Additionally, you might discuss the role of consumer protection laws and how they can assist customers in resolving disputes.

1. 在回答这个问题时，你可以讨论客户解决网购问题应该采取的步骤。这可以包括联系卖家或客户服务，报告问题并请求解决方案，如退款、更换或维修。 2. 你还可以提到保留交易和沟通记录的重要性，以及了解网店的退货和退款政策。此外，你还可以讨论消费者保护法的作用，以及它们如何帮助客户解决纠纷。