1.When describing a problem you had while shopping, clearly state what you intended to buy and the context of the shopping experience, whether it was online or in a physical store. 2.Explain the specific problem you encountered, such as delivery issues, product defects, or customer service problems. 3.Share your feelings about the experience, including any frustration, disappointment, or lessons learned, and how you resolved or coped with the issue.

1. 在描述购物时遇到的问题时，要清楚说明您打算购买的商品以及购物的具体情境，无论是在线购物还是实体店购物。 2. 解释您遇到的具体问题，比如配送问题、产品缺陷或客户服务问题。 3. 分享您对这次经历的感受，包括任何挫折、不满或得到的教训，以及您如何解决或应对这个问题。