Tópico: Describe a problem you had while shopping online or in a store

Análise

1.When describing a problem you had while shopping, clearly state what you intended to buy and the context of the shopping experience, whether it was online or in a physical store. 2.Explain the specific problem you encountered, such as delivery issues, product defects, or customer service problems. 3.Share your feelings about the experience, including any frustration, disappointment, or lessons learned, and how you resolved or coped with the issue.

1.When describing a problem you had while shopping, clearly state what you intended to buy and the context of the shopping experience, whether it was online or in a physical store. 2.Explain the specific problem you encountered, such as delivery issues, product defects, or customer service problems. 3.Share your feelings about the experience, including any frustration, disappointment, or lessons learned, and how you resolved or coped with the issue.

Assuntos de Referência

  1. ordered a dress online and received the wrong size
  2. bought a gadget that was defective
  3. experienced a delay in delivery
  4. found a discrepancy in price at checkout
  5. received poor customer service in a store
Tópico: Describe a problem you had while shopping online or in a store

Pergunta 1

When it happened
When it happened
  1. last month during a sale
    last month during a sale
  2. a few weeks ago on a weekend
    a few weeks ago on a weekend
  3. just before the holiday season
    just before the holiday season
  4. earlier this year during a flash sale
    earlier this year during a flash sale
  5. last summer while shopping for clothes
    last summer while shopping for clothes

Pergunta 2

What you bought
What you bought
  1. a pair of shoes
    a pair of shoes
  2. a new smartphone
    a new smartphone
  3. a book
    a book
  4. a kitchen appliance
    a kitchen appliance
  5. a piece of furniture
    a piece of furniture

Pergunta 3

What problem you had
What problem you had
  1. the item was out of stock
    the item was out of stock
  2. the wrong item was delivered
    the wrong item was delivered
  3. the item was damaged
    the item was damaged
  4. the payment didn't go through
    the payment didn't go through
  5. the item was more expensive than advertised
    the item was more expensive than advertised

Pergunta 4

How you felt about the experience
How you felt about the experience
  1. frustrated because I needed it urgently
    frustrated because I needed it urgently
  2. disappointed as it was a gift
    disappointed as it was a gift
  3. annoyed because I had to return it
    annoyed because I had to return it
  4. upset because it took a long time to resolve
    upset because it took a long time to resolve
  5. understanding as the customer service was helpful
    understanding as the customer service was helpful
Tópico: Describe a problem you had while shopping online or in a store

Início

  1. I'm going to talk about an issue I faced while shopping online last year
    I'm going to talk about an issue I faced while shopping online last year
  2. I want to describe a problem I encountered in a store a few months ago
    I want to describe a problem I encountered in a store a few months ago
  3. I'm going to share an experience I had while shopping online recently
    I'm going to share an experience I had while shopping online recently
  4. I had a frustrating experience while shopping in a mall last summer
    I had a frustrating experience while shopping in a mall last summer
  5. There was a time when I faced a problem with an online purchase
    There was a time when I faced a problem with an online purchase

Fim

  1. It taught me to be more cautious when shopping online
    It taught me to be more cautious when shopping online
  2. I learned to always check the return policy before buying
    I learned to always check the return policy before buying
  3. It was a lesson in patience and persistence
    It was a lesson in patience and persistence
  4. I realized the importance of customer service
    I realized the importance of customer service
  5. It made me more aware of potential issues when shopping
    It made me more aware of potential issues when shopping
Resposta da Banda 7 →