밴드 7 예시
질문: What kind of customer service do you think is good?
아이디어 1
Attentive and Responsive
Attentive and Responsive
모범 답안
Good customer service should be attentive and responsive. This means quickly addressing any questions or problems customers have. It's important to listen to what customers need and offer solutions that fit their preferences. Also, following up to make sure they're happy with the service is key. Being available through different channels like phone, email, or chat makes it easier for customers to reach out whenever they need help.
Good customer service should be attentive and responsive. This means quickly addressing any questions or problems customers have. It's important to listen to what customers need and offer solutions that fit their preferences. Also, following up to make sure they're happy with the service is key. Being available through different channels like phone, email, or chat makes it easier for customers to reach out whenever they need help.
아이디어 2
Friendly and Courteous
Friendly and Courteous
모범 답안
I think good customer service is friendly and courteous. It starts with greeting customers warmly and using polite language. Showing empathy and understanding when customers have issues is important. Even when things get tough, maintaining a positive attitude helps. Building a good relationship with customers makes them feel valued and appreciated.
I think good customer service is friendly and courteous. It starts with greeting customers warmly and using polite language. Showing empathy and understanding when customers have issues is important. Even when things get tough, maintaining a positive attitude helps. Building a good relationship with customers makes them feel valued and appreciated.
아이디어 3
Knowledgeable and Efficient
Knowledgeable and Efficient
모범 답안
Good customer service should be knowledgeable and efficient. This means having a strong understanding of the products or services offered. Providing clear and accurate information is important. Solving problems quickly and offering practical solutions make a big difference. It's also important for customer service representatives to keep updating their skills to provide better service.
Good customer service should be knowledgeable and efficient. This means having a strong understanding of the products or services offered. Providing clear and accurate information is important. Solving problems quickly and offering practical solutions make a big difference. It's also important for customer service representatives to keep updating their skills to provide better service.