I believe that when employees deliver subpar service, it often indicates underlying issues. Typically, these issues are not with the customers but with the company they work for. Therefore, it's crucial to prevent these problems from arising in the first place. One approach is to listen to the concerns of the staff and address any grievances they may have. Occasionally, this may not be feasible, or there could be a problematic team member. In such cases, removing the problematic employee is necessary to prevent poor service from becoming the standard.

As a boss, to avoid bad service, I'd focus on creating a customer-centric culture. This means training staff to always put customers first. Also, it's important to address employee burnout. A happy team means better service, so ensuring work-life balance is key.