I want to share an experience about hearing a customer complain about a noisy environment in a bookstore. It happened on a weekend afternoon in a popular city center bookstore, a place usually bustling with book lovers and casual browsers. The complaint was about the excessive noise in the store, which was disrupting the reading atmosphere. A customer, who seemed to be a serious reader, was visibly frustrated by the lack of quiet spaces to concentrate on reading. He expressed his dissatisfaction to the staff, pointing out how the noise made it difficult to focus on any book. The staff acknowledged the complaint, but there wasn't much they could do at that moment. They made a small effort to reduce the noise level, perhaps by requesting other customers to lower their voices, but the change was minimal. The bookstore, being popular and crowded, naturally had a higher noise level, which was challenging to control. As an observer, I felt quite annoyed by the disturbance too. I thought the customer’s complaint was reasonable, as bookstores are typically associated with quiet and peaceful environments. It was disappointing to see that not much could be done immediately to resolve the issue. I hoped that the bookstore management would take this feedback seriously and work towards creating a better environment in the future, maybe by designating quiet areas for serious readers. This experience taught me that even in public places like bookstores, noise can be a significant issue, affecting the overall experience of the visitors.