Tema: Describe a time when you made a complaint about something and were pleased with the result

Análisis

1. Begin by identifying the person or organization to whom you made the complaint. This could be a customer service representative, a manager, or a company. 2. Clearly describe the issue you complained about, ensuring to detail what specifically was unsatisfactory or did not meet your expectations. 3. Discuss the process of making the complaint, including whether it was straightforward or complicated, and what steps you had to take. 4. Conclude by explaining why you were satisfied with the outcome of the complaint, focusing on how the issue was resolved and what made the resolution satisfactory.

1. Begin by identifying the person or organization to whom you made the complaint. This could be a customer service representative, a manager, or a company. 2. Clearly describe the issue you complained about, ensuring to detail what specifically was unsatisfactory or did not meet your expectations. 3. Discuss the process of making the complaint, including whether it was straightforward or complicated, and what steps you had to take. 4. Conclude by explaining why you were satisfied with the outcome of the complaint, focusing on how the issue was resolved and what made the resolution satisfactory.

Temas de referencia

  1. complaining to a restaurant about a meal
  2. complaining to a company about a faulty product
  3. complaining to a landlord about apartment issues
  4. complaining to a service provider about poor service
  5. complaining to a store about a return policy issue
  6. complaining to an airline about a flight delay
Tema: Describe a time when you made a complaint about something and were pleased with the result

Pregunta 1

Who you complained to
Who you complained to
  1. the manager of the restaurant
    the manager of the restaurant
  2. customer service at the online store
    customer service at the online store
  3. the headteacher at my school
    the headteacher at my school
  4. the local council
    the local council
  5. the owner of the hotel
    the owner of the hotel

Pregunta 2

What you complained about
What you complained about
  1. the food was cold
    the food was cold
  2. my order was late
    my order was late
  3. the noise in the library
    the noise in the library
  4. the state of the roads
    the state of the roads
  5. the room was dirty
    the room was dirty

Pregunta 3

How easy it was to complain
How easy it was to complain
  1. I just filled out an online form
    I just filled out an online form
  2. I had to write a letter
    I had to write a letter
  3. I spoke to them directly
    I spoke to them directly
  4. I had to make a phone call
    I had to make a phone call
  5. I sent an email
    I sent an email

Pregunta 4

And explain why you were pleased with the result of the complaint
And explain why you were pleased with the result of the complaint
  1. they gave me a free meal
    they gave me a free meal
  2. they sent me a replacement and a gift
    they sent me a replacement and a gift
  3. they made the library a quiet zone
    they made the library a quiet zone
  4. they repaired the roads
    they repaired the roads
  5. they upgraded my room for free
    they upgraded my room for free
Tema: Describe a time when you made a complaint about something and were pleased with the result

Inicio

  1. I'm going to talk about a time I had to complain at a restaurant
    I'm going to talk about a time I had to complain at a restaurant
  2. I want to talk about when I had to make a complaint to my internet service provider
    I want to talk about when I had to make a complaint to my internet service provider
  3. I had an issue with a product I bought online
    I had an issue with a product I bought online
  4. I needed to complain about a noise disturbance in my neighborhood
    I needed to complain about a noise disturbance in my neighborhood
  5. I had to address a billing error with my mobile phone company
    I had to address a billing error with my mobile phone company

Final

  1. The issue was resolved much quicker than I expected
    The issue was resolved much quicker than I expected
  2. I felt relieved and satisfied with how they handled it
    I felt relieved and satisfied with how they handled it
  3. It restored my faith in customer service
    It restored my faith in customer service
  4. The outcome was better than I had anticipated
    The outcome was better than I had anticipated
  5. I was pleased because it showed that the company truly valued its customers
    I was pleased because it showed that the company truly valued its customers
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