Band 7 Example
Question: What kind of bad service do people experience?
Idea 1
Environmental and service issues
Model Answer
In customer-facing industries, we may encounter poor service, with restaurants being a common example. Service issues often arise when servers are rude or overwhelmed, leading to order mistakes. When trying a new restaurant, I suggest checking online reviews for insights into their service quality, allowing you to prepare or explore other options.
Idea 2
Quality Issues
Model Answer
Bad service often comes in the form of poor product quality. Sometimes, what you get isn't what was advertised, which is really disappointing. Another common issue is when services aren’t delivered as promised. You expect one thing but get something completely different.
Idea 3
Misrepresentation and False Advertising
Model Answer
Bad service can include misleading descriptions about products. It's when you buy something thinking it's going to be great, but it's not what was described. Also, sometimes companies make false promises or exaggerate what their product can do, which is really frustrating.