Question: Do you think it's better to make a complaint in person or in writing?
1. Discuss the advantages and disadvantages of making a complaint in person versus in writing.
2. You can also share your personal preference and the reasons behind it, such as immediacy, clarity, record-keeping, emotional impact, etc.
Try these synonyms instead of repeating the question:
complaint→grievance; objection
in person→face-to-face; directly
in writing→through written communication; via letter/email