Topic: Describe a time when you made a complaint about something and were pleased with the result

Analysis

1. Begin by identifying the person or organization to whom you made the complaint. This could be a customer service representative, a manager, or a company. 2. Clearly describe the issue you complained about, ensuring to detail what specifically was unsatisfactory or did not meet your expectations. 3. Discuss the process of making the complaint, including whether it was straightforward or complicated, and what steps you had to take. 4. Conclude by explaining why you were satisfied with the outcome of the complaint, focusing on how the issue was resolved and what made the resolution satisfactory.

Reference Subjects

  1. complaining to a restaurant about a meal
  2. complaining to a company about a faulty product
  3. complaining to a landlord about apartment issues
  4. complaining to a service provider about poor service
  5. complaining to a store about a return policy issue
  6. complaining to an airline about a flight delay
Topic: Describe a time when you made a complaint about something and were pleased with the result

Question 1

Who you complained to
  1. the manager of the restaurant
  2. customer service at the online store
  3. the headteacher at my school
  4. the local council
  5. the owner of the hotel

Question 2

What you complained about
  1. the food was cold
  2. my order was late
  3. the noise in the library
  4. the state of the roads
  5. the room was dirty

Question 3

How easy it was to complain
  1. I just filled out an online form
  2. I had to write a letter
  3. I spoke to them directly
  4. I had to make a phone call
  5. I sent an email

Question 4

And explain why you were pleased with the result of the complaint
  1. they gave me a free meal
  2. they sent me a replacement and a gift
  3. they made the library a quiet zone
  4. they repaired the roads
  5. they upgraded my room for free
Topic: Describe a time when you made a complaint about something and were pleased with the result

Start

  1. I'm going to talk about a time I had to complain at a restaurant
  2. I want to talk about when I had to make a complaint to my internet service provider
  3. I had an issue with a product I bought online
  4. I needed to complain about a noise disturbance in my neighborhood
  5. I had to address a billing error with my mobile phone company

Ending

  1. The issue was resolved much quicker than I expected
  2. I felt relieved and satisfied with how they handled it
  3. It restored my faith in customer service
  4. The outcome was better than I had anticipated
  5. I was pleased because it showed that the company truly valued its customers
Band 7 Answer →