1.When answering this question, you can discuss the steps customers should take to address issues with online purchases. This can include contacting the seller or customer service to report the problem and request a resolution, such as a refund, replacement, or repair. 2.You can also mention the importance of keeping records of the transaction and communication, as well as understanding the return and refund policies of the online store. Additionally, you might discuss the role of consumer protection laws and how they can assist customers in resolving disputes.