Topic: Describe a problem you had while shopping online or in a store

Analysis

1.When describing a problem you had while shopping, clearly state what you intended to buy and the context of the shopping experience, whether it was online or in a physical store. 2.Explain the specific problem you encountered, such as delivery issues, product defects, or customer service problems. 3.Share your feelings about the experience, including any frustration, disappointment, or lessons learned, and how you resolved or coped with the issue.

Reference Subjects

  1. ordered a dress online and received the wrong size
  2. bought a gadget that was defective
  3. experienced a delay in delivery
  4. found a discrepancy in price at checkout
  5. received poor customer service in a store
Topic: Describe a problem you had while shopping online or in a store

Question 1

When it happened
  1. last month during a sale
  2. a few weeks ago on a weekend
  3. just before the holiday season
  4. earlier this year during a flash sale
  5. last summer while shopping for clothes

Question 2

What you bought
  1. a pair of shoes
  2. a new smartphone
  3. a book
  4. a kitchen appliance
  5. a piece of furniture

Question 3

What problem you had
  1. the item was out of stock
  2. the wrong item was delivered
  3. the item was damaged
  4. the payment didn't go through
  5. the item was more expensive than advertised

Question 4

How you felt about the experience
  1. frustrated because I needed it urgently
  2. disappointed as it was a gift
  3. annoyed because I had to return it
  4. upset because it took a long time to resolve
  5. understanding as the customer service was helpful
Topic: Describe a problem you had while shopping online or in a store

Start

  1. I'm going to talk about an issue I faced while shopping online last year
  2. I want to describe a problem I encountered in a store a few months ago
  3. I'm going to share an experience I had while shopping online recently
  4. I had a frustrating experience while shopping in a mall last summer
  5. There was a time when I faced a problem with an online purchase

Ending

  1. It taught me to be more cautious when shopping online
  2. I learned to always check the return policy before buying
  3. It was a lesson in patience and persistence
  4. I realized the importance of customer service
  5. It made me more aware of potential issues when shopping
Band 7 Answer →