Band 7 Example
Question: What are the kinds of things people often write about in online reviews?
Idea 1
Product Quality
Model Answer
People often write about the quality of the product in online reviews. They talk about how long it lasts and if it's made well. They also mention if it works as expected and compare it to other similar products. Many reviews discuss whether the product is worth the money and highlight specific features they liked or didn't like.
Idea 2
Customer Service
Model Answer
Customer service is another big topic in online reviews. People often write about how quickly the support team responds and whether the staff is helpful and friendly. They also mention how well their issues or complaints were resolved. Communication ease and after-sales service are also frequently discussed, along with return and refund policies.
Idea 3
User Experience
Model Answer
User experience is another common topic in online reviews. People often talk about how easy the product is to use and how simple the installation and setup process was. They share personal stories and explain if the product met their specific needs. Overall satisfaction and recommendations, along with pros and cons based on their usage, are also frequently mentioned.
Idea 4
Delivery and Packaging
Model Answer
Delivery and packaging are also frequently mentioned in online reviews. People often write about how fast and reliable the delivery was and the condition of the product when it arrived. They also talk about the quality and presentation of the packaging, the accuracy of the order, and their experience with the delivery service. Tracking and updates during shipping are also commonly discussed.