1.When answering this question, you can discuss how technology improves the efficiency and effectiveness of customer service. For example, you can mention the use of customer relationship management (CRM) systems, which help companies track and manage customer interactions and issues more effectively. 2.You can also talk about the role of artificial intelligence (AI) and chatbots in providing immediate responses to customer inquiries, reducing wait times, and offering 24/7 support. Additionally, technology enables companies to gather and analyze customer feedback and data, allowing them to identify common problems and improve their products or services accordingly.