1.When answering this question, you can discuss various strategies and practices that companies can implement to improve their customer service and handle complaints more effectively. 2.You can mention the importance of training customer service representatives to be empathetic, patient, and knowledgeable. Additionally, you can discuss the role of technology, such as customer relationship management (CRM) systems, in tracking and resolving complaints efficiently. 3.You might also consider the importance of having clear and accessible channels for customers to voice their complaints, as well as the need for companies to act promptly and transparently when addressing issues.