Band 7 Example

Question: How do people often respond to poor customer service?

Idea 1

Verbal Feedback
Model Answer
Regarding bad customer service, many people choose to give verbal feedback. They are very direct in showing their unhappiness, either immediately or by making a phone call. Basically, they explain to the staff what made them upset and the reasons for their dissatisfaction. It's not only about expressing their feelings. They often also suggest how the service could improve. This indicates that they're not only complaining but also want to see positive changes.
When it comes to poor customer service, a lot of people go for verbal feedback. They’re pretty upfront about expressing their dissatisfaction, either on the spot or through a phone call. It's like, they’ll tell the staff directly about what upset them and why they're not happy. And it’s not just about venting. Many also make a point to request improvements, suggesting ways the service could be better. It shows they're not just complaining but also looking for a positive change.
Grammar Analysis
Participial phrase as an adverbial: "expressing their dissatisfaction" the "expressing" functions as a participial phrase, used as an adverb to describe the customers' behavior, adding descriptive and complexity to the sentence. Direct speech structure: "they’ll tell the staff directly about what upset them" uses a direct speech structure to convey the customers' specific words and feelings, increasing the directness and authenticity of the sentence. Conditional adverbial clause: "either on the spot or through a phone call" provides different scenarios where feedback occurs, enhancing the situational sense and specificity of the sentence. Coordination structure: "It's not only about venting. Many also make a point to request improvements" uses coordination structure to show the dual purposes of customer feedback, emphasizing that it is not just about expressing emotions but also about expecting improvements.
Vocabulary
  • verbal feedback
  • upfront
  • expressing dissatisfaction
  • on the spot
  • service could be better
  • positive change

Idea 2

Online and Social Media
Model Answer
When there's bad customer service, many people now choose to contact the company online. It's usual to see them using a company's website or email for customer service. This way is easy and keeps a record of the complaint. Also, people often post their issues on social media and tag the company. This public way of doing it can get quicker and more careful responses from companies, and it also lets others know about the service quality.
In response to poor customer service, many people now choose to reach out online. It's common to see them contacting customer service via a company's website or email. This method is not only convenient but also provides a record of the complaint. Additionally, people often use social media to voice their issues, tagging the company directly. This public approach can lead to faster, more attentive responses from businesses, and also alerts others about the service quality.
Grammar Analysis
Present participle: "contacting" Using the present participle as the subject of the main clause demonstrates the complexity and fluency of the answer. Passive voice: "is provided" Using the passive voice to describe how complaint records are provided shows the accuracy and proper use of the passive voice. Present continuous tense: "people often use" Using the present continuous tense to describe actions people often take expresses the continuity and commonality of the behavior. Gerund: "tagging" Using a gerund to explain a method adds complexity and information to the sentence, while also making it more fluid.
Vocabulary
  • reach out
  • contacting
  • social media
  • voice
  • tagging
  • attentive