Band 7 Example
Question: What do people usually complain about?
Idea 1
Personal Life Issues
Model Answer
Stress and worry are big problems now. Everyone is dealing with a lot, such as work, family, and their own goals. There is always pressure to be great in everything, which can be too much. My friends and workmates often talk about how hard it is to meet all these expectations, from their jobs, people around them, or themselves. It's hard to keep everything balanced, and sometimes people complain just to feel a bit better.
Idea 2
Service and Product Quality
Model Answer
Definitely, many people are upset about bad customer service. It's really frustrating when the staff doesn't seem to care, or you have to wait on the phone for a long time. You want a fast and useful answer, but instead, you feel overlooked or more confused. Young people especially expect quick fixes, so when they face these kinds of service problems, it bothers them a lot.