Part 2: Describe a bad service
In this part, you will be required to describe a time when you were dissatisfied with a service. You should include details about the service, the provider, what happened, and explain why you were unhappy with the service.
Sample Answer:
A couple of months ago, I had a rather unpleasant experience with the staff at a restaurant, which left me dissatisfied with their service. This incident occurred when some of my family members, who live abroad, came to visit. We decided to explore a nearby town and satisfy our hunger along the way.
As we strolled through the streets, we stumbled upon a restaurant that appeared ideal for our needs. There were numerous vacant tables, and the menu seemed appealing to everyone in our group. However, our expectations were shattered as soon as we stepped inside and encountered the unimpressive behavior of the staff.
Initially, we stood by the entrance, waiting for someone to acknowledge our presence. After a few minutes, I managed to grab the attention of a waitress. To my dismay, she informed me that we had entered through the wrong door. Consequently, I approached the main entrance, only to be met by the manager who claimed that there were no available tables for a party of our size, which consisted of eight people. Surprisingly, I noticed several vacant tables, each with four seats, and suggested the idea of merging two tables. Astonishingly, the manager was obstinate, insisting that merging the tables was an unattainable option, and proposed that we sit at separate tables instead.
Naturally, this situation began to frustrate some of my family members. It was disheartening to witness how we were treated as if our patronage was not valued, particularly when the restaurant was only half-filled. Consequently, we collectively decided against sitting separately or remaining in an unwelcoming environment. Eventually, we left, feeling disappointed by the dismissive attitude of the restaurant manager. Fortunately, we stumbled upon a much friendlier establishment around the corner where we could enjoy a pleasant meal.
Analysis and Expansion:
In this example, I described an incident at a restaurant where the service fell short of expectations. To enhance the answer, we can further explore the reasons for dissatisfaction, provide additional examples, and emphasize the impact of the poor service.
One aspect worth discussing is the behavior of the staff. Apart from the initial confusion about the entrance, the waitress and the restaurant manager displayed a lack of willingness to accommodate our group despite the availability of tables. Their rigidness and refusal to consider our suggestion of merging tables demonstrated poor customer service skills. Additionally, their dismissive attitude made us feel unwelcome and undervalued as customers.
To strengthen the answer, it would be beneficial to provide further examples of how the staff's behavior affected us. For instance, we noticed that other customers who arrived after us were promptly seated and attended to, which further emphasized the unfair treatment we received. This made us question the establishment's priorities and possibly influenced our decision to leave.
It is important to highlight the impact of the poor service in your answer. For instance, the disappointment experienced by our group, consisting of both local and foreign visitors, was not only due to the inadequate service but also because we had hoped to enjoy a pleasant meal together as a family. However, the subpar treatment made us feel unwelcome and disrupted our plans, resulting in a less enjoyable experience overall.
By including additional examples and further emphasizing the consequences of the poor service, your answer will become more insightful and engaging. Remember to use specific language and descriptive details to create a vivid picture for the listener, allowing them to fully understand your experience.
