Speaking Part 3: Customer service
1. How important is customer service for you?
Answer: Customer service is extremely important for me because I believe that being treated well as a customer is essential.
Explain: When companies prioritize customer service, it makes me feel welcome and valued. This encourages me to continue using their products or services.
Example: For instance, there is a café that I frequent as a result of the friendly and welcoming staff. Their exceptional customer service has turned me into a loyal and regular customer.
2. What can companies do to improve their customer service?
Answer: To enhance their customer service, companies should focus on training their employees.
Explain: Employees can be trained to perform various actions that contribute to exceptional customer service. This includes greeting customers in a warm and friendly manner, promptly resolving any issues they may have, and actively seeking their feedback.
Example: At my favorite café, the staff have been trained to greet customers as soon as they enter and ensure that their needs are met before they leave. This level of attentiveness and care significantly enhances the overall customer experience.
3. Why do you think employees sometimes don’t provide good customer service?
Answer: The lack of good customer service from employees often stems from their dissatisfaction with their jobs.
Explain: There are several reasons why employees may not provide good customer service. One common reason is that they are treated poorly by their managers, leading to a negative attitude towards their work. Another reason could be that they haven't been encouraged to take pride in their job responsibilities.
Example: I recall my first job experience where I didn't enjoy the work I was assigned. As a result, I may not have been as attentive or considerate as I should have been when interacting with customers.
It is crucial for companies to address employee satisfaction and provide a positive work environment to ensure better customer service outcomes.
