I think sending a message is just more convenient for most people. You can send a quick text without having to stop what you're doing. Also, the other person can reply when they have time, so you don't have to worry about bothering them if they're busy. It's also handy if you're in a noisy place or somewhere really quiet, like a library.

Some people just feel awkward talking on the phone. They might get nervous or not know what to say. With a message, you have more time to think about your words, and you don’t have to answer right away. It also helps avoid arguments because you can choose your words more carefully.

Messages are good because you can save them and look at them later. If someone sends you an address or some instructions, you can always check back. It’s also easier to keep track of what you talked about, compared to a phone call where you might forget the details.