When answering this question, you can talk about convenience and flexibility. Sending a message is often quicker and less intrusive, so people can reply whenever they have time, which is especially useful if they’re busy or in a place where they can’t talk. Some people also feel more comfortable expressing themselves in writing, or they might want to avoid awkward conversations. You can also mention that messages create a record of what was said, which can be helpful.

When answering this question, you can talk about convenience and flexibility. Sending a message is often quicker and less intrusive, so people can reply whenever they have time, which is especially useful if they’re busy or in a place where they can’t talk. Some people also feel more comfortable expressing themselves in writing, or they might want to avoid awkward conversations. You can also mention that messages create a record of what was said, which can be helpful.